Running a restaurant or some sort of eatery seems easy in theory; hire a couple of chefs who know what they’re doing and let them do their job. However, there’s much more that goes on behind the scenes of a restaurant and it’s important to clue yourself up before heading into that kind of business. Failure to do so could lead to your business going downhill, so check out these things you need to remember when running an eating establishment.
Image is just as important as the food
Have you ever had a meal put in front of you and you’ve thought “no thanks”? While the taste is extremely important when it comes to the food that you’re preparing, the image is equally important. All of our senses come into play when it comes to eating food, so it’s imperative that you spend some time on the presentation of your food. Believe it or not, a meal that’s presented well will taste better!
Image is also important when it comes to the way you and your staff members present yourselves. Your chefs will need to have clean whites and keep their hair/beard tidy and your front of house staff will need to take pride in their presentation to give off a good impression to your customers.
Quality over quantity
You’ve probably heard that saying a thousand times before – and for good reason! It’s important to source only the best ingredients for your food rather than looking for the cheapest retailer. You should look into food wholesalers that can guarantee quality ingredients that have been handpicked to ensure the best quality. It might cost you more than your regular retailer, but the rewards you’ll reap from your customers will be worth it.
The customer is always right
You may already know how difficult some customers can be, and while it might be difficult to deal with at the time, it’s important to remember that the customer is always right. Unfortunately, a few complaints or bad reviews from customers could cause you to lose out on many other customers in the future. So, as hard as it might be, it’s better to smile and resolve a situation rather than fighting it!
You will need to be resilient
Finally, one thing that many people underestimate about the catering industry is how hard it can truly be. You and your staff will be working long hours in extreme conditions such as the heat from the kitchen. You will need to make sure that you can be resilient through all of this, as this is often the reason for many people failing with their catering business. While it is a difficult career, it’s most definitely a rewarding one, so keep these things in mind and good luck with your enterprise!